Shoptalk Service Evaluations has been performing quality service evaluations in the Pacific Northwest since 1990. We are dedicated to improving the property management industry by perfecting the performance of your leasing staffs. With a background of 14 years experience in property management, owner, Joyce Kirby, uses her experience and expertise to customize shopping and training programs that will meet the specific needs of each client.

Descriptive, detailed reporting is a Shoptalk specialty. The specific comments and examples contained within each report help our clients visualize the shopper's experience from beginning to end. With “insider” knowledge of the day-to-day operations of the leasing office, Shoptalk can successfully evaluate even the most difficult to shop employees.

As a writer and the author of the monthly Secret Shopper articles in the Seattle On Site, Portland Apartment Manager and Southern Oregon Valley Apartment Manager newspapers, I provide a format for property management personnel to share their challenges and concerns. These regular columns offer training tips and practical problem-solving strategies.

If you have a question you want to "ask the Secret Shopper" please contact: