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FULL Evaluation
Each Shoptalk employee evaluation includes a telephone interview, as well as an on site visit. Following are some of the specific areas which are evaluated:
TELEPHONE CONTACT:
Greeting
Qualifying
Product presentation
Appointment setting
ON SITE VISIT:
Initial greeting
Establishing needs
Product presentation
Overcoming objections
Closing the sale
NOTE: In addition to the above, shoppers examine the condition of the apartments shown, as well as the overall appearance of the community.
Telephone Evaluation
Telephone evaluations can be performed separately or as part of a full evaluation. Performing random evaluations on an ongoing basis can test for consistency in prompt, professional service. This will translate into the maximum number of callers being converted into visitors.
Internet Evaluation
An internet evaluation can be done separately or in addition to a full evaluation. These types of shops evaluate the appearance of the community's web site, as well as test for timely responses to e-mail inquiries.
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Leasing Training
Leasing training is customized to meet individual client needs, but with an emphasis on telephone technique, qualifying and closing. Training can be done "one-on-one" at the site level, over the telephone in the form of a conference call or in a group setting.
Miscellaneous
Shoptalk can offer a variety of customized report forms for conducting other types of employee evaluations. These would include, but are not limited to: real estate, assisted living, fine dining and retail.
Just Ask!!
If you are in need of specialized services, please JUST ASK! We can do market surveys, test for fair housing compliance, do competition comparison evaluations, etc.
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